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Returns & Exchanges
If, for any reason, you’re not satisfied with your purchase, please contact us at customerservice@shopgoodokc.com so that we can take care of you.
RETURN POLICY

Refunds can be issued for items that are returned in new condition with tags on, within 90 days of purchase. All other items can be returned for store credit or exchanged. Items not eligible for return or exchange: “Final Sale” clearance items, Shop Good gift cards and wholesale/custom orders.

If you have questions or a special circumstance, please call or email us so we can take care of you personally.

REFUNDS

We’ll send you an email with instructions and a pre-paid shipping label (at no charge to you). Once your items have been received, your full refund will be processed using your original form of payment and should post within 5 business days.

EXCHANGES

We’ll verify that the item you’d like us to ship instead is in stock and then send you an email with instructions and a pre-paid shipping label (at no charge to you). Once we’ve received your original purchase, we’ll ship your replacement item out immediately. If a balance is owed (due to a difference in price), we’ll call you for payment before shipping. If we owe you money, we’ll refund it to your original form of payment or to a Shop Good gift card right away.

LOCAL CUSTOMERS

We’re happy to refund or exchange online purchases in store with your original packing slip or receipt, in accordance with our return policy.

WARBY PARKER CUSTOMERS

To return or exchange your Warby Parker Eyewear purchase, contact Warby Parker customer service directly at 888-492-7297 Monday–Friday 9am–9pm. If you need help with your Warby Parker return or exchange, bring your glasses and a copy of your order confirmation in with you during our weekday business hours, and we’ll get you taken care of.